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How do I use my phone card or get help?

Q)How do I buy a phone card?
A)There are lots of ways. Here are a few:-
  • Search for "phone card" or "calling card" on the web.
  • Convenience stores sell them.
  • You can buy them from a vending machine.
  • Call your phone company.

Q) How long does it take to get my phone card?
A) Anything from instantaneous to 2 weeks. It normally depends on how fast the calling card company gets paid. If the card is a PIN only card it can be delivered very quickly. If its the Plastic type it has to be printed and delivered. If you live in outer Mongolia the delivery obviously takes longer - so the delivery address can be a factor.

Q) How do I use a prepaid phone card?
A) Dial the access numbers from any telephone. These numbers are nearly always toll free. Enter your user name and/or PIN # (This varies from card to card). Enter your destination phone number.

Q) How do I make multiple calls? Do I need to hang up after each one?
A) Follow on calls can be made on most cards by pressing the # or the * key. This varies from card to card and you will need to check with the service provider in question. You can also try ##.

Q) Where do I get help if I have trouble using my calling card?
A) Dial the toll-free Customer Service number provided on your card or e-mail. Reputable phone card companies have a 24 hour help service. You can also try reaching customer service by dialing * after the access number.


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